Return & Refund Policy

Our returns policy is designed to comply with the Australian Consumer Law (ACL).

1. Product Care & Intended Use (Important Note)
All of our luxury vases, bowls and plates are handmade, uniquely crafted ceramics. They are designed exclusively as artistic decorations for homes, offices, receptions and luxury spaces.

Please note the following strict usage requirements:

  • Vases: These are not designed to hold water or fresh flowers. They are intended for dry use only (for example, with dried florals or faux stems, or as standalone décor).

  • Bowls & Plates: These are purely decorative statement pieces. They are not food-safe, not dishwasher-safe and not microwave-safe.

We cannot accept returns or refunds for damage caused by using these items for food, heating them in a microwave, or filling them with water, as this constitutes improper use of the product.

2. Changing an Order Before It Ships
We know mistakes happen! If you accidentally ordered the wrong item or selected the wrong variation, please email us immediately at info@colorfulhome.com.au.

As long as you contact us before we create your shipping label and dispatch the order, we are more than happy to swap the item or adjust your order at no extra charge. Once a shipping label has been generated and the item has left our warehouse, the order cannot be changed.

3. Change of Mind
Please choose carefully. We do not offer refunds, exchanges or store credits if you change your mind, make an incorrect choice, or find a cheaper product elsewhere after the item has been dispatched.

4. Damaged in Transit
If you accept a delivery and find that your ceramic item was broken during transport, please notify us within 7 days of signing for the package by emailing info@colorfulhome.com.au.

To help us verify the damage and file a claim with our courier, your email should include:

  • Your order number or proof of purchase.

  • Clear photographs of the broken item.

  • Clear photographs of the external shipping box and the internal protective packaging.

Please note: Because a signature is required on delivery, damage reported long after delivery (where the packaging cannot be inspected or has been thrown away) cannot be verified.

5. Faulty Goods & Consumer Guarantees
If an item has a genuine manufacturing fault that was not caused by transit damage, improper use (such as adding water or microwaving) or accidental drops at home, you are covered under the Australian Consumer Law.

For a major failure, you are entitled to a replacement or a full refund.

  • To make a claim for a manufacturing fault, please contact us at info@colorfulhome.com.au with your proof of purchase and a description of the issue.

  • If we need the faulty item returned for inspection, we will provide a prepaid shipping label or reimburse your reasonable return postage costs.