Shipping Policy

At our online boutique, we take great pride in our hand-picked ceramics and fragile items. We want your ordering experience to be seamless, which is why we maintain transparent shipping timelines and protective delivery measures.

1. Order Processing Time

  • Orders are typically dispatched on the next business day after they are received.

  • Please note that if an order is placed on a Friday, it will be dispatched the following Monday.

2. Shipping Rates & Destinations

  • We offer a flat shipping rate of $20 for all orders.

  • At the moment, we only ship within Australia.

  • If you have any questions about international shipping, please contact us at info@colorfulhome.com.au.

3. Shipping & Delivery Times

  • After we hand your order over to the courier, shipping usually takes 2 to 3 business days for metropolitan areas.

  • For regional or remote locations, delivery times may vary and can range from 3 to 10 business days, depending on the final delivery location.

4. Order Notification & Tracking

  • Once we create your shipping label, we will notify you immediately.

  • You will receive a shipping confirmation email containing a unique tracking number for your order.

  • You can track your order using this number through the courier’s tracking portal. If you experience any issues tracking your order, please contact our customer support team at info@colorfulhome.com.au.

5. Signature on Delivery
To ensure your delicate items arrive safely, all of our orders are shipped via a premium “Signature on Delivery” service. When you (or a member of your household) sign for the delivery, the courier legally hands possession of, and responsibility for, the package over to you.

·        Please inspect your parcel before signing. If a package arrives at your door visibly crushed, heavily dented, or rattling, you have the right to refuse the delivery from the courier driver. If you notice any damage after delivery, contact us at info@colorfulhome.com.au within 7 days, and include photos of the item and its packaging so we can resolve it quickly.